Senior Mortgage & Pensions Adviser/Team Leader – Coventry

Warwickshire, West Midlands
Reference Number: KJ8327

Senior Mortgage & Pensions Adviser/Team Leader – Coventry

Providing to customers a full advice and recommendation service for mortgages in accordance with the company’s values, scope of service, regulatory and compliance requirements whilst maintaining excellent customer satisfaction. To be undertaken in compliance at all times with laid down policies, procedures and delegated authorities and with relevant PRA/FCA Rules, Evidential Provisions and associated guidance


  • Experience in providing pension transfers advice is desirable (Will consider candidates who are studying for Pensions Qualifications)
  • Using effective questioning skills to establish customer needs, recommend mortgage products and service to customers for whom they are suitable as part of a full advice and recommendation service delivered over the telephone and, when required, face-to-face. Be the customer’s primary contact throughout the mortgage application process up to the point of mortgage completion.
  • Ensure that all advice is given on the basis of a full and detailed fact find which complies with both the company and its regulator’s requirements. Maintain accurate and relevant customer records.
  • Present appropriate recommendations in a clear, concise and accurate manner, both verbally and in writing. Confirm all advice in writing to the customer within two business days. Undertake appropriate and timely oral and written disclosure.
  • Project a professional image to your customers and colleagues. Build strong customer relationships and provide an excellent customer experience, whilst adhering at all times to company procedures and the FCA’s MCOB regulations and guidance.
  • Experience in dealing with mortgage products of different banks.
  • Work effectively with your colleagues within Customer Centre and other departments to provide a high standard of customer service and to meet the company’s goals.
  • During fact find process gather sufficient information to establish the customer’s needs for general insurance and pure protection products and, where appropriate, effect prompt referrals to the partners in order to meet these needs.
  • Proactively pre-empt issues with regards to customers and resolve problems arising.
  • Actively participate in one-to-one review meetings, coaching and training as required by your line manager. Meet agreed performance
  • Achieve such qualifications as are required to undertake the role of a Mortgage Adviser in line with the timescales laid down by the
  • Adhere to procedures established in the Departmental Procedure Manual and any other relevant manuals suggesting any amendments that would improve customer service and procedures
  • Attend internal or external meetings as
  • Undertake any other related tasks requested by the Assistant Manager (Mortgage Advisers) or his/her Line

Candidate Requirements:

  • Full Certificate in Mortgage Advice & Practice CeMAP
  • Competent Adviser” within existing mortgage advice role for at least 5 years.
  • Advising on owner-occupier and buy-to-let mortgages/ Whole of market
  • No upheld complaints within the last two years.
  • “Competent Supervisor” in current mortgage advice role for at least six months. (Desirable)
  • Experience of individual and team coaching, mentoring and development to ensure that the team’s knowledge and skills are developed. (Desirable)
  • Excellent interpersonal and communication skills, with the ability to interact with a wide variety of individuals spanning all levels of the organisation.


Up to £35k Basic salary + Commission + Benefits

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